Please proceed after contacting our customer center for cancellation, exchange, or return made after your payment.
- For exchange, and return due to customer’s change of mind, the customer must pay shipping.
(Except for defect of product and delivery error)
- However, please note that in the following cases, it will not be returned or exchanged even within 7 days after receipt of the item.
* If the value of the product is damaged due to removal of product tag, opening and loss or damage of goods box.
* In the case of shoes, if they were worn outdoors or have signs of use.
* Handmade shoes of individual order made items (heel height, foot width, size change)
* Some of the special offer products cannot be exchanged or returned, so please refer to the product details of each product.
Phone inquiry: 02-2661-0996(Product/event information/Delivery/exchange/refund information) / 1:1 inquiry / everlineshop@naver.com You can inquire by email or other methods of contact.
We plan to process complaints, compensation claims, product repair requests, etc., within 5 business days from the date of receipt.
Customer service hours are from 10:00 AM to 5:00 PM on weekdays (excluding lunchtime from 12:00 PM to 1:00 PM).
* If the buyer is a minor and does not obtain the consent of the legal guardian for the corresponding order, the minor or the legal guardian can cancel the order.
- Goods withdrawal period is within 7 days from the date of receipt of the goods.